Frequently Asked Questions
How long does shipping take?
All items are custom made and can take up to 8 business days to print, frame, and package.
Once dispatched, typical delivery times are 2-4 business days for Metro areas and 5-8 business days for regional areas.
What are the frames made out of?
Our frames are made of solid wood and, depending on the style, they may have a wooden veneer or a painted surface. Each frame is made to order in our Melbourne workshop, and will protect your artwork for years to come.
What happens if my order arrives damaged?
Every frame is carefully packaged using custom protective packaging, so damage in transit is rare.
If your order does arrive damaged, don’t worry - shipping is covered by insurance from the courier. Take some photos and get in touch - we’ll organise a replacement right away.
Do the frames have glass or acrylic?
Each frame is constructed with UV acrylic, which gives 100% clarity the same as glass, except UV acrylic is lighter and only 2-3mm thick.